Cancellation & Rescheduling Policy

About Property Pest Control

Property Pest Control is a licensed, locally owned pest control company serving homeowners, renters, property managers, HOA communities, and commercial businesses throughout the greater Phoenix Valley. Our technicians treat homes and businesses across Phoenix, Scottsdale, Mesa, Chandler, Gilbert, Tempe, Glendale, Peoria, Surprise, and the surrounding communities, and every recurring plan is backed by our free re-service guarantee. This document applies to your relationship with Property Pest Control whether you are an existing customer, a prospective customer requesting a quote, or simply a visitor to our website. As a locally owned business, we believe the fine print should be as straightforward as the service itself, so we have written this page in plain language and kept a real person available to walk you through anything that is unclear.

How to contact us about this policy

If you have questions about this cancellation & rescheduling policy, need clarification on any section, or want to exercise a right described here, the fastest way to reach us is by phone at (480) 245-6422. You can also use the contact form. We aim to respond to every legitimate request in a reasonable timeframe, and we will never charge you a fee for a routine question about how your information or service is handled.

Your choices and control

You are always in control of your relationship with us. You may request a copy of the information we hold about you, ask us to correct anything that is inaccurate, opt out of marketing communications, or unsubscribe from text messages at any time by replying STOP. Where applicable law grants additional rights, such as the right to request deletion of personal information, we honor those requests to the extent they apply. Choosing to limit certain communications will never affect the quality of the pest control service you receive.

Licensing and compliance

Property Pest Control operates as a licensed applicator under Arizona law, and all treatments are performed in accordance with Arizona Department of Agriculture standards and the product labels governing each material we apply. We carry the insurance and bonding appropriate for professional pest management, and we document every service visit so there is always a clear record of what was treated and where. Compliance is not a formality for us, it is how we keep your household, your pets, and our technicians safe.

Our commitment to accessibility

We want every customer to be able to read our policies, request service, and understand their protection regardless of ability. We work to keep our website usable with assistive technologies, provide clear and plain language wherever the law allows, and are always glad to explain any section of this cancellation & rescheduling policy over the phone. If you encounter a barrier to accessing any part of this page or our services, please let us know at (480) 245-6422 and we will provide the information in an alternative format and work to correct the issue.

Your consumer rights in Arizona

As an Arizona customer, you are entitled to clear pricing before work begins, service performed by properly licensed applicators, and honest representation of what our treatments can and cannot do. We do not use high-pressure sales tactics, hidden fees, or automatically renewing long-term contracts. Pest management in Arizona is regulated by the Arizona Department of Agriculture, which licenses applicators and investigates complaints; you always retain the right to contact that agency directly if you believe a licensed provider has acted improperly. We would, of course, prefer the chance to make things right first.

Data security and retention

We take reasonable administrative, technical, and physical measures to protect the information you share with us against unauthorized access, loss, or misuse. Access to customer records is limited to team members who need it to schedule service, answer your questions, process payments, or meet a legal obligation. We retain your information only for as long as it is needed to provide service, maintain accurate business and warranty records, and comply with applicable law, after which it is securely deleted or anonymized. No method of transmission or storage is ever completely secure, so while we work hard to protect your data, we cannot guarantee absolute security and encourage you to share sensitive details by phone when in doubt.

Scope and how these terms fit together

This document is one part of the overall agreement between you and Property Pest Control. It should be read alongside our other posted policies, including our Privacy Policy, Terms of Service, and any written service agreement or estimate you sign. Where a signed service agreement addresses a specific topic (such as pricing, scheduling, guarantees, or cancellation), the terms of that signed agreement control for that topic. Nothing on this page is intended to override rights you may have under Arizona or federal law, and if any single provision is found unenforceable, the remaining provisions stay in full effect.

Questions, concerns, and dispute resolution

Our goal is to resolve any concern quickly and directly. If you are unhappy with your service or believe something has been handled incorrectly, please contact us first at (480) 245-6422, most issues are resolved with a single conversation and, where appropriate, a free re-service visit. If a disagreement cannot be resolved informally, the parties agree to work in good faith toward a fair resolution before pursuing any other remedy. This approach keeps costs down for everyone and reflects how we prefer to do business: as a local company that stands behind its work and its neighbors.

Changes to this policy

We may update this cancellation & rescheduling policyfrom time to time to reflect changes in our practices, our services, or the law. When we make a material change, we will revise the “Last updated” date at the top of this page, and where required we will provide additional notice. We encourage you to review this page periodically so you always understand your rights and how we operate. Your continued use of our website or services after an update takes effect constitutes acceptance of the revised terms, except where a separate signed agreement governs your service.